A former Senior Flight Attendant with Malaysia Airline, journalist and PR/Customer Service personnel. Her experience in directing training deployment for Sunway Pyramid Shopping Centre, Sunway Carnival, Penang for employees and tenants brings a unique combination of experience to her work as a trainer.
She has trained a large number of participants from various organizations such as Damansara Specialist Hospital and other retail industries such as Lo’ccitane, Sony Centre, Metrojaya, Starbuck, Nando’s, MAC cosmetic, Chicken Rice Shop, Bata, MPH bookstores, Royal Selangor Pewter, Poh Kong Jewellery, Sinma Group, Dorothy Perkins, Topshops, MNG, Modern Mum, Hallmark, Nike Performance, Star 360?, Star Archery Sdn Bhd, Universal Traveller, Eclipse, Tomei, Laksa Shack, Fotokem, Subway etc.
Emilia has developed and delivered seminars, workshops and training sessions on topics such as communication skills, effective listening, customer service assertiveness, social etiquette, presentation skills, cabin crew training etc.
She had presented her paper “New Media Technology, Digital Music: New Wave of Cultural Change” at International Conference of Social and Media Studies at Faculty Ilmu Sosial dan Ilmu Politik, Universiti Andalas, Padang, Indonesia and also invited as a guest speaker on local Television network such as RTM’s “Femme” programme to talk about corporate women issues, relating to day-to-day life and many others.
Graduated in BA (Hons) in Mass Communication (Journalism) and Master in Mass Communication from University Technology MARA and. She also acquired teaching permit from Malaysian Qualification Agency (MQA – used to be LAN). Prior to that she also attended the Customer Service Certified Trainer program by Malaysia Tourism and completed the Trained the Trainer (TTT) program by Ministry of Human Resources (PSMB).
Areas of Expertise
- Communication Skills
- Customer Service
- Business Etiquette & Protocol
- Personal Image
- Public Relations
